Refund & Returns Policy

1. Our Commitment

At Hemp Hub, your satisfaction matters. If you are not completely happy with your purchase, we are here to help. This policy outlines your rights and how we handle returns, refunds, and exchanges.

2. 14-Day Right of Withdrawal

In accordance with UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, contact us at info@hemphub.store with your order number and a clear statement that you wish to cancel.

Important: Due to health and hygiene regulations, we cannot accept returns on CBD products that have been opened, unsealed, or used. This exemption is permitted under UK law for sealed goods which are not suitable for return due to health protection or hygiene reasons.

3. 30-Day Returns (Unopened Products)

We extend a 30-day return window for all unopened and sealed products. To qualify for a return:

• The product must be in its original, sealed packaging.
• The product must be unused and undamaged.
• You must contact us within 30 days of your delivery date.

Once we receive and inspect the returned item, we will process your refund within 5–10 business days to your original payment method.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email info@hemphub.store within 48 hours of delivery with:

• Your order number.
• A clear photo of the damage or issue.
• A brief description of the problem.

We will arrange a free replacement or full refund at no extra cost to you. You will not be required to return the damaged item.

5. How to Return an Item

To start a return:

• Email info@hemphub.store with your order number and reason for return.
• We will provide a return address and any further instructions.
• Post the sealed item back to us using a tracked delivery service.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

6. Refund Processing

Refunds are processed to your original payment method. Processing times:

• Card payments: 5–10 business days after we confirm the return.
• PayPal: 3–5 business days after we confirm the return.

Original shipping costs are non-refundable unless the return is due to our error.

7. Non-Returnable Items

The following items cannot be returned or refunded:

• CBD products that have been opened or unsealed.
• Vape products that have been used.
• Items returned after the 30-day return window.

8. Contact Us

If you have any questions about returns or refunds, reach out to our team:

Email: info@hemphub.store

We aim to respond to all enquiries within 24 hours.